Within 10 working days from the day of receipt of the purchased goods, the consumer who is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. You must therefore send us a written communication by registered letter with acknowledgment of receipt or also, as required by art. 5 n. 4 of Legislative Decree n ° 185/1999 to: OIJO ITALIA SRL - Piazza Trieste, 8 - 35044 Montagnana (Padua) - Italy

Within the aforementioned term of 10 days, all purchased products must be returned to the sender-supplier, under penalty of forfeiture of the right of withdrawal, under the following conditions:

  • The returned goods must be perfectly intact and in their original packaging.
  • The application of labels or adhesive tapes on the original product packaging or on the product itself is prohibited.
  • Until arrival at the headquarters of OIJO ITALIA SRL, the shipment is under the full responsibility of the customer.
  • The relative transport costs for the return of the goods are charged to the customer-consumer.

OIJO ITALIA SRL will not be liable in any way for damage or theft / loss of products returned by uninsured shipments nor will it in any case collect parcels on delivery or carriage forward.

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the sums already paid, without prejudice to any repair costs for damage to the original packaging, no later than 30 days from the date of receipt of the written communication and of the goods by the consumer through the transfer procedure of the amount charged for the purchase of the goods (therefore excluding shipping costs) by bank transfer (in this case the customer will take care to communicate his bank details).